Shipping

At our store, shipping methods vary depending on your location and the product being shipped. We prioritize fast and cost-effective shipping to ensure you receive your products promptly and affordably.

Our diverse range of products means shipping costs and times can vary significantly. We source items from different countries worldwide and utilize efficient shipping methods to minimize costs and delivery times.

Shipping times depend on the warehouse we have the product and your location. On each product, there is an estimated time for the product to be delivered.

  • Pre-Order Shipping

For pre-order products, shipping is completely dependent on the final packaging determined by the manufacturer. This is typically not known until the final phases of production.

For products in the pre-order phase, you’ll only be charged for shipping once the pre-order is in stock. Pre-paying shipping costs isn’t feasible due to the potentially lengthy wait for pre-orders. This system guarantees a valid delivery address and provides added security for you.

  • In Stock Shipping

In-stock products ready for immediate shipment may have varying shipping costs, depending on which country you are located and the product itself. We ship to our customers in the USA, European Union, Switzerland, Norway, Australia, United Kingdom and Canada. Shipping costs will be calculated at checkout.

Returns and Refunds

At our store, we understand that sometimes collectibles may encounter unexpected issues. No need to worry – we’re here to assist you every step of the way. If you experience any problems with your purchase, simply contact us within 14 days of delivery, and we’ll gladly help you resolve the issue.

Returns

We accept returns for any item that is returned to us in the same condition as we received it from the factory. The item must be factory sealed and in brand new condition. You have a 14-day window to return your item. Customers initiating a return are responsible for covering the shipping fees to send the item back to us.

Please note that items returned are subject to a restocking fee of 15%.

Here are some important points to keep in mind:

  • The item must be returned in the same condition it was sent to you. There is no need to attempt a repair, as we like to inspect any damaged collectibles upon their return (for our own R&D purposes).
  • Send back all figures, accessories, bases, original packaging, and outer shipping cartons. This includes the brown shipping box. If the original brown shipper cannot be used for any reason, please be sure to use a comparable box of an appropriate size with the return packaged securely within. Returning incomplete products may delay exchanges or refunds, and even prevent us from being able to assist you with future inquiries.
  • Items that arrive with excessive damage due to improper repacking may be subject to additional fees, which is typically 10-50% of the product price. Please be sure to use the original packaging.

Damaged Items

In the unfortunate event that your item arrives damaged, we’ll require photos of both the damage and the packaging to process your claim. Please note that we only accept returns for full refunds after exploring all other options, such as replacements and credits. Zeo Toys does not cover return shipping costs; you’ll need to arrange for return shipping using your local postal service or courier.

Items that arrive with MAJOR production defects can be exchanged or returned for a refund. For certain MINOR issues, Zeo Toys may provide exchanges or replacement parts, subject to availability (excluding statues and custom-ordered items). However, collectors will be responsible for shipping and handling charges for returns related to MINOR issues.

Examples of MINOR issues include:

  • Packaging or art box damage
  • Light wear and tear such as bends, creases, or dented corners
  • Manufacturing defects or quality control issues affecting random pieces
  • Paint over or under sprays

Please note that exchange or replacement eligibility for MINOR issues is contingent upon stock availability.

  • Statues crafted from resins or polystones are inherently delicate. We ship them exactly as received, factory-sealed, and packed in their original heavy-duty shipping containers. While the manufacturer takes great care in packing these statues, there may still be instances where they arrive with minor defects such as small broken parts, clean snaps, or paint scratches. Please be aware that we cannot ensure perfection in every individual piece. If your statues arrive with defects or damages, kindly reach out to us immediately with accompanying photos and details of the issues you’ve encountered. We’ll then liaise with the manufacturer on your behalf to explore the possibility of obtaining replacement parts. However, please note that this does not guarantee a replacement. Before making your purchase, we urge you to consider these factors carefully. As we cannot offer refunds, exchanges, or compensation for MINOR issues, it’s essential to make an informed decision.

Refund Timeline

 Refunds are typically processed within 5-7 business days of receiving and inspecting your return. However, it may take up to 14 business days for the funds to appear in your original payment method.

Photo Requirements

When reporting damage, we’ll request clear photos of the issue and packaging. High-quality images help us assess the problem and find a solution more efficiently.

We’re committed to ensuring your satisfaction with every purchase, so don’t hesitate to reach out if you need assistance with a return or exchange!

Dispute Resolution

We strongly advise reaching out to our Customer Support team via email for any issues instead of initiating a chargeback dispute or PayPal claim. Doing so helps expedite your resolution and allows us to better assist you.

Accounts with pending chargebacks or PayPal claims without prior contact with us may face permanent account suspension. We appreciate your cooperation in resolving any concerns promptly and effectively.

Accounts with pending chargebacks or PayPal claims submitting a dispute, to Zeo Toys for any NRDs, cancellation fees, or back-charged customs duties will be given a copy of the terms and conditions of those specific agreements, as well as documentation of our checkout process illustrating your acceptance of the terms, via the client-required action of selecting a check box. The information that will be provided illustrates a contract that you created with Zeo Toys upon checkout and generally results in a dismissal of the dispute. Please keep in mind that any accounts with pending chargebacks will be temporarily disabled, to avoid further billing and shipping issues, while all concerns are resolved.