When you preorder a product, you’re securing your spot for an item that’s not yet in stock. Preordering ensures that you’ll receive the product once it’s released, especially for items produced in limited quantities. Plus, preordering often comes with the benefit of securing the item at a price equal to or less than its eventual in-stock price.
It’s important to note that production delays are common, so the availability dates provided are not guaranteed.
If you’re not comfortable with potential delays or uncertain release dates, it’s best to wait until the product is in stock before placing your order. However, preordering can be a great option for those eager to secure a limited collector’s item without the risk of missing out.
Deposits
Deposits are typically required for pre-order items, and these deposits ensure your reservation but are non-refundable and non-transferable. However, if Zeo Toys cannot fulfill your order due to limited supply, the deposit will be fully refunded.
When viewing a product page, you’ll encounter two options: paying in full or opting for a deposit. Should you choose to pay a deposit, the remaining balance will be displayed under the “Orders” tab within your account. You’ll have the flexibility to settle this balance at your convenience before your order gets to our warehouse.
Cancellation Fee
Cancellation of orders incurs a fee, usually equivalent to the non-refundable deposit. We offer a 24-hour grace period. If you disagree with our terms, you can cancel your order within 24 hours without any penalty. In such cases, the NRD will be fully refunded within 1-2 business days. Please allow 5-7 business days for the refund to reflect in your original payment method.Â
It’s important to note that NRDs cannot be transferred to another order if your current order is canceled for any reason. Additionally, they cannot be reinstated or applied to a different order.
Release Dates
Preorder release dates are estimates and may change without notice due to factors beyond our control. Prices at the time of purchase will be honored, even if the item’s price increases upon arrival. However, subsequent purchasers may face the updated price.
 We’ll try our best to get pre-orders to collectors on time, but sometimes the manufacturer might delay things, taking into consideration various factors such as rights holders’ approval, production timelines, packaging, shipping logistics, customs clearance, and unforeseen circumstances like those brought about by COVID-19.
However, the complexity of these processes means that each stage can encounter delays for various reasons. These may include delays in rights holders’ approvals, production hiccups, packaging challenges, issues with customs clearance, and other unforeseen obstacles. Collectors should understand that in the event of a delay, refunds on their deposit won’t be possible.
Fee Disputes
Credit card companies submitting a dispute, or charge back, to Zeo Toys for any Non-refundable deposit, cancellation fees, or back charged customs duties will be given a copy of the terms and conditions of those specific agreements, as well as documentation of our checkout process illustrating your acceptance of the terms, via the client required action of selecting a check box. The information that will be provided illustrates a contract that you created with Zeo Toys upon checkout and generally results in a dismissal of the dispute. Please keep in mind that any accounts with pending chargebacks or PayPal claims for any reason could result in a permanent suspension of your account.
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Please note that our preorder policy may be modified at any time, with or without notice, and your continued use of our service constitutes acceptance of any such modifications.