Frequently Asked Questions
Statues are like solid artworks and can have extra parts to change their pose. They come in different sizes, from small to life-size, and are often made of resin for fine detail. Famous manufacturers include Sideshow Collectibles, Prime 1 Studio, XM Studios…
Figurines are more like action figures and can move their arms or legs for different poses. They usually come with accessories, like weapons or clothes. They’re usually smaller than statues and are often made of PVC to keep costs down. Some well-known manufacturers of figurines are Hot Toys, Good Smile Company, Bandai…
Statues can be pricier because they’re bigger and have more details. Figurines are usually cheaper but might have simpler details and bases. Both are great for collectors, no matter your budget or style!
In our line of business, some products are quite expensive, and once we’ve placed an order with our suppliers, it’s a commitment we can’t easily back out of. When a customer makes a pre-order on our website, we’re essentially promising our suppliers that we’ll buy and pay for that item.
It’s worth noting that the laws governing transactions between businesses (B2B) differ from those between businesses and individual consumers (B2C).
To safeguard our business against unfair cancellations and ensure its sustainability, we’ve introduced a 10-30% deposit policy, depending on the product. If a customer decides to cancel their order, we reserve the right to retain 10-30% of the total order value.
While we understand that this policy may inconvenience some customers, our primary concern is the long-term viability of our business. Cancelling a high-value product, say worth 3000€, can be particularly challenging for us as finding another buyer for it isn’t always easy. If a significant number of customers were to cancel their pre-orders, it could seriously impact the financial health of our company.
This refers to the manufacturer’s estimated release date for the collectible. We’ll try our best to get pre-orders to collectors on time, but sometimes the manufacturer might delay things, taking into consideration various factors such as rights holders’ approval, production timelines, packaging, shipping logistics, customs clearance, and unforeseen circumstances like those brought about by COVID-19.
However, the complexity of these processes means that each stage can encounter delays for various reasons. These may include delays in rights holders’ approvals, production hiccups, packaging challenges, issues with customs clearance, and other unforeseen obstacles. Collectors should understand that in the event of a delay, refunds on their deposit won’t be possible.
We accept returns for any item that is returned to us in the same condition as we received it from the factory. The item must be factory sealed and in brand new condition. Customers initiating a return are responsible for covering the shipping fees to send the item back to us.
Please note that items returned are subject to a restocking fee of 15%.
We’re sorry to learn that your item arrived damaged. We understand the frustration this can cause and want to assist you promptly.
To help us resolve this matter efficiently, please reach out to us using the contact form provided on our site, under the section Contact Us. If the damage is visible, please include clear photos of the affected areas in your message. These images will aid us in assessing the situation and expediting a resolution.
Upon receiving your message, our dedicated team member will carefully review your case and offer a swift and appropriate solution. Our priority is to address this issue to your satisfaction.
Rest assured, we’re committed to ensuring your satisfaction and restoring your confidence in our services.
Our prices are displayed both including and excluding VAT.
In the description of every product, you can see which warehouse the item is located in. If the product is in our EU warehouse, the price already includes VAT for EU customers. Similarly, if the product is in our US warehouse, it includes all taxes in the price for US customers.
For example: If you are ordering a product from our US warehouse and you are located in the European Union, you are likely to have to pay taxes to customs in your country upon the arrival of your order.
We also have partner warehouses in China and Japan. If you are ordering products from warehouses in these countries, import taxes are almost always included in the price if you are in the US or EU, sometimes you may have to pay taxes to customs in your country upon the arrival of your order, this will be mentioned for each product in the description.Â
For pre-order products, shipping is completely dependent on the final packaging determined by the manufacturer. This is typically not known until the final phases of production.
For more information on shipping you can check out our Shipping & Refund Policy.